Help & Info
Don’t hold back – we’re here to answer all your questions!
Browse the FAQ or talk to our friendly Chatbot.
Popular Questions
What sizes are your posters available in?
We currently offer a variety of popular sizes, including A3, A2, and A1. Each product page includes detailed size options so you can choose the perfect fit for your space.
How are the posters packaged for delivery?
To ensure your posters arrive in perfect condition, we ship them rolled in sturdy, protective tubes or flat-packed depending on the product and destination.
Do you ship internationally?
Yes! We offer international shipping to most countries. Shipping fees and delivery times vary depending on your location and will be calculated at checkout.
Are your posters official merchandise?
Our collection includes a mix of original artwork and high-quality fan art created by talented artists. We always respect copyright guidelines and support the anime art community.
Can I request a custom poster design?
We love custom work! If you have a specific anime, character, or scene in mind, get in touch with us and we’ll see how we can bring your idea to life.
01.
Order status
Before you initiate the chat, make sure to prepare:
- Your order number
- The email address used to place your order
02.
Order confirmation
- The email address used to place your order
03.
Order cancellation
- Your order number
- The email address used to place your order
- The total order value, which you can find in your confirmation email
04.
Shipping data change
- Your order number
- The email address used to place your order
- The total order value, which you can find in your confirmation email
05.
Invoice request
- Your order number
- The email address used to place your order
06.
Other
If you have any other inquiry, please click the Start a chat button and ask me anything.
I will be happy to help!
Contact us via email
Refunds and Returns
At OopsImGoku, your satisfaction is our top priority.
If you’re not completely happy with your order, you may return the item in its original condition and packaging within 7 days of receipt. If the item is damaged or defective, we’ll gladly replace it at no extra cost to you.
If your item cannot be replaced or your order is cancelled, we’ll issue a full refund of your purchase.
To process a refund, we require valid proof of banking details. Once approved, please allow 3–5 business days for the funds to reflect in your account. Processing times may vary depending on your bank.
We understand the value of community trust—check out what our happy customers have to say in the Testimonials section on our homepage or read verified reviews on TrustPilot
Non-Returnable Items
Please note that the following items cannot be returned or refunded:
Sale or clearance items
Custom or personalized prints (e.g., posters with custom text or designs)
Items not returned in their original condition and packaging
We recommend carefully reviewing your order details before confirming your purchase.